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Dear Biking Troubleshooter: I accept been disturbing to get any acknowledgment from WOW Air about my acquittance address for a flight it canceled from Paris to Reykjavik, Iceland. WOW was declared to book me a flight for the abutting day, but didn’t accept any availability. I asked for a refund.

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Is It Traveling or Travelling? Traveled or Travelled? | Grammarly – traveling travelling correct | traveling travelling correct

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I additionally submitted a affirmation through its website. I never accustomed a acceptance email or a affirmation number. I alleged WOW four times and spent added than three hours on hold. They were all-embracing buzz calls, which were expensive.

The abandoning WOW gave me at the airport afterwards abandoning my flight showed the acquittance due as $537. The accomplished book at the basal of the booking balance for how to acquaintance WOW’s chump annual was the buzz cardinal for Mokulele Airlines, a Hawaiian airline.

The accent of the bearings is rough. I absolutely charge my agreement so I can pay bills and get aback on track. I didn’t go to France for a vacation but for an emergency. I’m not allurement for annihilation added than the money I paid for the allocation of the flight that WOW did not honor, and potentially the apology absolute by EU 261/2004, the European airline customer aegis regulation. Can you advice me?

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— Tiemi Washington, Maywood, Illinois

Answer: WOW Air should accept refunded your admission and afresh some. Beneath EU 261/2004, the European adjustment you cited, you’re advantaged to advantage for your delay.

But afore I get to that, can I aloof say: WOW again? Yours is aloof the latest in a abiding beck of WOW cases. Maybe my consumer-advocacy columns should be appropriate annual afore anyone books a WOW Air ticket.

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In reviewing your correspondence, it looks as if the airline promised you a acquittance aural six weeks. But the money never showed up in your account. That’s because bodies generally misunderstand refunds. An airline has up to six weeks to accelerate the money to your acclaim agenda — that’s a acceptable bulk of time — but it ability not appearance up on your acclaim agenda for two to three announcement cycles. In added words, a acquittance that’s accomplished by WOW today ability booty 12 weeks to arise in your account.

I know. It’s ridiculous.

There are a few means you could accept adored your time with this request. First, the four buzz calls and added than three hours on the buzz were absolutely avoidable. Calling to analysis on a acquittance is not advisable. You ability get an acknowledgment afterwards actuality transferred to several departments, but any exact assurances you accept are worthless. You charge accounting affirmation — a abandoning number, a debit memo, annihilation that verifies that your money is on its way. In some instances, I’ve apparent barter use this advice to get a acquittance back they book a acclaim agenda chargeback.

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Armed with that information, you afresh can address your acquittance case to one of the WOW Air controlling contacts listed on my consumer-advocacy site: http://www.elliott.org/company-contacts/wow-air/. By the way, I additionally accept the actual buzz numbers for the airline. You’re welcome, Mokulele Airlines.

I contacted WOW on your behalf. It beatific you the promised acquittance and the advantage it owed you beneath European law.

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