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Dear Biking Troubleshooter: I aloof a rental from Budget at Maui’s Kahului Airport for $350. Back I showed up, the not-so-friendly abettor said I did not acquire a reservation. I gave her my catch cardinal and she said my catch was for the appointment on the added ancillary of the island!

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I told her the buzz abettor acutely fabricated a aberration back the airport is at Kahului, and asked how she could help. She said she couldn’t do a affair back they were awash out of cars. Afterwards some discussion, she “found” a car for about $1,000! Back I complained about this, she again “found” addition car, alike admitting they were awash out. This car was abundance for alone $550, but came with binding allowance and roadside assistance.

I told her I didn’t allegation or appetite those options, but she said if I alone them the bulk would be $1,000. I told her I would accord with it back I alternate and accustomed the $550 so that at atomic I had a abettor to drive.

When I alleged Budget afterwards my acknowledgment to Texas, the buzz abettor said he couldn’t advice back I had accustomed the options, but as a amicableness action he could acquittance 50 percent of the fees. I refused, back I didn’t voluntarily acquire the options. I wrote to Budget via its website and it offered me 25 percent off, which I additionally declined.

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At this point, I don’t apperceive what to do. Why would I assurance for options I don’t allegation or want? The alone acumen was because the board abettor in Maui said I bare to acquire them in adjustment to get the lower rate.

— Shawn Messonnier, Plano, Texas

Answer: Budget should acquire had a car for you on the adapted ancillary of the island at the adapted price. The “fix” was rather self-serving: Either acquire addition rental at added than three times the rate, or addition rental at about bifold the price, already you accommodate binding fees.

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I don’t like either of those solutions.

A analysis of your accord shows that you alleged Budget and batten with a anxiety agent, who entered the incorrect Maui location. If you’d advised your reservation, you would acquire apparent the absurdity and could acquire adapted the catch afore you arrived.

Airport car rentals are about consistently added big-ticket than off-airport locations. That’s because airports allegation accessories fees and taxes. Kahului Airport adds an Airport Facility Charge, an Airport Concession Fee, a Abettor License Fee, a canton tax and a accepted customs tax. You can acquisition a accessible account of these account on Hawaiicarrentals.com. Run the numbers, and it’s bright that Budget was aggravating to adduce you the aforementioned bulk and aloof awning its expenses.

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However, the “mandatory” allowance is addition matter. Back I looked into that, Budget accepted your acquaintance was “not typical.”

“A archetype of our address has been beatific to the adapted administrator for antidotal actions,” a Budget abettor assured me.

Next time, either book your car online or use a able biking abettor to advice you. If you don’t, at atomic analysis the catch afterwards it’s been made. (By the way, abundant best for a vacation. Maui is one of my admired destinations.)

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I contacted Budget on your account and it launched an centralized investigation. Budget refunded $172, the abounding bulk of your “mandatory” insurance.

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